Terms of Service

Forbid 18 years old below. This product is for India except （1.Telangana 2.Assam 3.Orissa 4.Gujarat 5.Maharashtra 6.Delhi 7.Andhra Pradesh 8.Tami Nadu 9.Nagaland 10.Sikkim）
By accepting the Terms of Service and Privacy Policy on our app, you consent to share your sensitive personal data or personal information and are aware of the purpose of sharing such information. Please read this carefully before using this App’s services. Please do not register if you do not wish to share with our game (hereinafter referred to as “this App” or “we” or “us” or “our”) the mandatory personal information requested at the time of registration. Registration procedure cannot be completed until information sought in the non-optional fields is provided. Certain additional personal information may be requested by this App for permitting you access to any Cash Games hosted by this App.

1. Introduction

1.1 About Rummy game
Indian rummy has become one of the most common card games played in India currently. More than millions of players enjoy the game on the web and mobile platforms. 13 cards rummy along with its deviation, the 21 cards one are considered as skill-based games than luck based one. The only element of luck involved in this game may be the cards that are dealt with a player. Once the cards are dealt, the player needs to play with his strategy and skill to gain a win.
1.2 What is the objective of this Terms of Service?
This App respects your privacy and assures you that any information provided by you to this App is protected and shall be dealt with according to this Privacy Policy and the applicable laws. To avail yourself of the services offered on our game (hereinafter referred to as the "App"), you may have to provide certain information to us. This Policy delineates the procedure followed by this App to gather, use, store, disclose and manage users' personal data. this App collects personal data only for the purpose of verifying user accounts, maintaining the accounts of users, completing transactions initiated by users and for analyzing user behavior and requirements. Along with providing users with the most enjoyable online rummy gaming experience, we also build a relationship of trust with our users. Our commitment to protecting user data is based on the principles of transparency, fairness, accuracy, data minimization, integrity and confidentiality.

2. What is included in personal data?

Users' personal data includes the following types of personal data or information:

1. Sensitive Personal Data, Account password ? Financial information such as Bank Account, Credit Card, Debit Card or other payment instrument details

2. Other Personal Information , Name , Date of birth , Telephone number , Postal/Contact address , PAN (as applicable) , The IP address of your computer, browser type and language. , The date and the time of your accessing the site. , The address of the App that you may have used to link to our App , Your photograph for the purpose of testimonials and other promotions. , Any other information that is defined as “sensitive personal data or information” in law.

3. Users' Consent

Consent to the use of Sensitive Personal Data and Other Personal Information

All users of this App consent to the use of their Sensitive Personal Data and Other Personal Information by this App for the purposes stated in this policy. We restrict access to personal user information to our employees, contractors and agents and only allow access to those who need to know such information in order to process it on our behalf.

Users are entitled to withdraw consent to the use of their Sensitive Personal Data or Other Personal Information by emailing a specific request to our game. Withdrawal of consent to use all or any part of Sensitive Personal Data and Other Personal Information may result in immediate withdrawal of any right provided to the user to use the services provided by this App. Withdrawal of consent by users shall not restrict the right of this App to use Other Personal Information for the analysis of user data, subject to the condition that the Other Personal Information used in such analysis is not personally identifiable to any individual user.

Users' providing photographs to this App for marketing purposes gives this App irrevocable rights to use them and it is solely this App's discretion to delete or not use them any further.

This App may also use software applications for App traffic analysis and to gather statistics, used for advertising and for determining the efficacy and popularity of this App and other such purposes.

Consent to email communication

When you register your email address with this App, you agree to receive email communication from this App, entities specifically authorized by this App, and other users. You also agree and acknowledge that when you use our referral program for referring someone, this App may send emails to the person referred by you on your behalf and the email headers will carry your email address as the address from which such emails are sent.

this App may also access and store such information relating to your contacts to send invitations and other promotions to them periodically.

Consent to telephonic communication

Any telephonic communication between you and our Customer Support staff may be recorded for the purposes of employee training and quality management, as well as the speedy resolution of your queries.

4. Data Security

We take appropriate security measures to protect user data from unauthorized access and its unauthorized alteration, disclosure or destruction. These measures include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store users’ personal data. this App has a comprehensive information security program and information security policies that contain managerial, technical, operational and physical security control measures adopted by this App for the protection of Sensitive Personal Data and Other Personal Information.

Information gathered by this App is stored securely using several information security applications including firewalls. However, security is always relative and this App cannot guarantee that its security measures are absolute and cannot be breached. Data transmitted over the Internet is inherently exposed to security risks or threats. For instance, the security of information transmitted via chat or email might be compromised and such information may be used by others. Therefore, this App cannot guarantee any security for such information in the course of transmission through the internet infrastructure or any unsolicited disclosures made by any users using the services of the App.

When you register with this App, your account is protected by means of login information, including a username and a password, which is known only to you. Therefore, you should not provide your personal information to anyone whosoever: breach hereof constitutes violation of this Policy and may result in closure of your account in certain cases. If you become aware of or reasonably suspect any breach of security, including compromise of your login information, it is your responsibility to immediately notify this App.

The App may contain links to other Apps. Such Apps are governed by their own privacy policies, and this App does not exercise any control over them. It is your responsibility to read and understand the privacy policy of such Apps when you visit them following links provided on the App. You are advised to exercise caution in sharing any personal information with any third party that advertises on the App: this App shall not be responsible for the information provided by you on or to third party Apps.

this App has a policy of not sharing any personally identifiable information with anyone other than the entities specifically authorized by this App, which may include advertisers and sponsors of this App. However, this App may use information like your name, photo, login ID and the state from where you are participating when announcing the results of any contests hosted on the App. Such contests are further governed by terms and conditions, which shall be available on the App as and when such contests are hosted on the App. this App conducts periodic analysis and survey of the traffic to our game for market research and advertising purposes. this App reserves the right to share your registration information with this App-appointed market research and advertising companies or firms from time to time for the said purposes. this App may also use cumulative non-personal information for auditing and analysis purposes with the aim of improving its services.

5. Privacy measures for minors

Our App and contests are meant only for persons aged 18 or above. If you are under 18 years of age, you are not permitted to use our App. If you are a parent and/or guardian and believe that we may have inadvertently collected personal information from your child, you can notify us immediately by sending an email to our custom services mail address.

6. Exclusions

this App may share Sensitive Personal Data and Other Personal Information if sharing of such information is necessary ? to comply with legal processes or governmental requests; ? to enforce its Terms of Service and this Privacy Policy; ? for prevention of fraud; ? for issues involving information security, or ? to protect:
1.your rights,
2.rights of this App, or
3.rights of the general public.

7. Limitation of Liability

This App confirms that this Privacy Policy is only a description of its operation regarding user information. This Privacy Policy is not intended to create, and does not create, any legal rights in your favor or in favor of any other person. this App reserves the right to change this Privacy Policy at any time without giving you prior notice. The liability of this App shall be limited to the removal of Sensitive Personal Data from the system of the App and the removal of personally identifiable elements of the Other Personal Information. Notwithstanding anything to the contrary contained in this Policy and elsewhere, the aggregate liability of this App for all claims for damages pursuant to the provisions of services on the App, including claims in respect to the violation of this Policy, shall be limited to the aggregate maximum amount of liability as provided in the Terms of Service. Your continued use of the App constitutes your agreement to this Privacy Policy and any amendments thereof.

8. Area restrict

You are prohibited to play cash games on this game if you are not legally competent to perform transactions in Indian rupees through banking channels in India and/or if you are accessing this game from a jurisdiction where playing cash online rummy games is not legally permitted. Any violation of this policy will be considered a breach of our Terms, and as a result, your play-Rummy account shall be locked immediately and you shall not be entitled to receive any prizes or refunds from any cash games in which you might have participated on our Website/Mobile App. You also acknowledge that the state laws of Telangana,Assam,Orissa,Gujarat,Maharashtra,Delhi ,Andhra Pradesh,Tami Nadu,Nagaland and Sikkim, also called Restricted Territories, do not permit the residents of the said states to play cash rummy games. You undertake to abide by these states’ laws and you shall not use this game’s Services to deposit cash, withdraw cash, or participate in cash games/tournaments on play-Rummy while residing in these states.

9. REFUND POLICY

The conditions for refund
1. The payment is successful but not received by the player.
2. Due to app technology problems, it can not provide game services for players for a long time.
3. Due to payment loopholes, players pay repeatedly.
How to refund
1. Contact customer service via WhatsApp or email to describe the problem.
2. The customer service staff will reply you as soon as possible and actively assist in solving the problem.
3. If your problem is not properly resolved. We will initiate a refund for you.
4. Usually it will be returned to your fund account within 5 working days.
The following scenarios you can't refund
1. Recharge has arrived, and you have consumed part of it.
2. Payment time over 3 days.
3. There is clear evidence that you cheat in the game and cause harm to other players, so limit your trading.

10. Termination by User

You may cease using the Services and terminate your Accounts at any time, by writing to us at [email protected] and informing us of your intention. Subject to such restrictions as may be applicable to Cash Withdrawals in accordance with the terms and conditions of this Agreement, the Company will refund the remaining amount of your Cash Balance to you at this time.

11. Cash Balance in Virtual Accounts

11.1 - In order to participate in Cash Games, you are required to maintain a positive Cash Balance in your Accounts.
11.2 - The Cash Balance will comprise of two components- Monies residing in your Chips Account and monies residing in your Winnings and Bonus Accounts. In relation to such Cash Balance, you undertake/ understand the following:
a). All credits to your Chips Account ("Cash Credits") made by you must be through the third-party payment gateway(s) made available on the Platform by the Company. The Company is not responsible for authorization/denial of any such transactions, and such transactions are subject to and must be undertaken in accordance with the terms and conditions specified by such third-party payment gateways. The Company may however reverse any transaction, in which case the relevant amount would be refunded to the instrument/account which was used to perform the transaction
b). It is further agreed and acknowledged by the Users that all credits in the Chips Account made by the respective Users shall at all times be held by the Company in trust, for and on behalf of the respective Users till such amount is deducted from the Chips Account to enable the Users to participate and play the Cash Games.
c). All Cash Credits must be through instruments/accounts which belong to you and are in your name.
d). All transactions on the Platform must be conducted in Indian Rupees.
e). Any winnings in Cash Games will be credited exclusively to the Winnings Component of the Winnings and Bonus Account. Any Bonus Amount shall also be credited exclusively to the Bonus Component of your Winnings and Bonus Accounts in accordance with Section 20 of this Agreement,
f). The Users agree and acknowledge that the Company shall facilitate to collect and receive the winning amount from the other participants in the Cash game and transfer to the winner. The Company shall hold the same in the Winnings Component of the Winnings and Bonus Account, in trust for and on behalf of the winner until such time as the User may decide to utilize it to play a Cash Game or withdraw the same, in accordance with the terms and conditions of this Agreement.
h). A cash amount corresponding to the aggregate of the amounts in the Chips Account and the Winnings and Bonus Accounts of all Users is maintained in an unencumbered and non-interest bearing bank account(s) by the Company at all times, separate from other funds of the Company. Such Cash Balances are available to either be played to the extent of amount lying in the Chips Account or be withdrawn to the extent of amount lying in Winnings and Bonus Account at any time by Users, subject to specific restrictions contained in the Agreement. To the extent permitted by law, the claims of Users over amounts corresponding to their Cash Balances will be given preference over all other claims.
i). Any withdrawal of amounts from your Accounts ("Cash Withdrawal") may be carried out only in accordance with the terms of this Agreement.
j)User's relevant details required for the processing of payment from ace2three to the user's account will be shared with our payment partners.
k). The Company may impose daily/per-session limits, or other types of limits, upon your ability to perform cash credits or Cash Withdrawals, in order to encourage responsible play as well as to prevent unauthorized or illegal activity. You will be informed of such limits at the time when they are imposed, and will also be informed of any change to such limits. While you may request that such limits be modified, the Company reserves the right to impose and modify such limits using its sole discretion.
l). Cash Withdrawals may be requested by you at any time, subject to any limits which have been imposed and in accordance with the terms and conditions of this Agreement. Such Cash Withdrawal will be affected by the Company by way of bank transfer to your bank account. Your preference in this regard will be given due consideration. Please note that any Cash Withdrawal will be affected by the Company only in favour of an Indian Rupee account in your name.
m). The Cash Balance does not carry any interest. The Cash Balance is not transferable or negotiable, except to the extent as may be expressly permitted by the Agreement. Further, no Cash Withdrawal will be allowed from the Cash Balance associated with the Accounts of each User, unless the relevant User has played sufficient number of Cash Games (which may be determined solely by the Company in its discretion) subsequent to the last recorded Cash Credit.
n). Except in the manner as provided under Section 19 of this Agreement, no Cash Withdrawal would be permitted from the Chips Account. Cash Withdrawals may be permitted only from the Winnings Component, garnered by participation in the requisite number of Cash Games (as determined by the Company in its discretion) and the Bonus Amounts residing in the Bonus Component credited by the Company. To additionally clarify, any Cash Withdrawal would be permitted exclusively from the Winnings and Bonus Account. When the respective User chooses to withdraw such winnings from the Winnings and Bonus Account, the Company on receipt of the request in the specified form would transfer the specified amount to the Users
o). Cash Credits made for participation in the Cash Games are not available for Cash Withdrawals and the same may be utilized only to gain a seat on the table or in a tournament. Thus no Cash Withdrawal is permitted by redeeming the chips in the Chips Account.
p). Accordingly, while adding chips from the Cash Balance in order to gain a seat on the table or in a tournament, the non refundable component, i.e. the Chips Account, gets deducted first followed by the refundable component, i.e .the Winnings and Bonus Account, to ensure the maximum possible part of the left over amount in the Cash Balance is available for refund through Cash Withdrawal. Further, within the Winnings and Bonus Account, the Bonus Component gets deducted first while adding chips followed by the Winnings Component.
q). In the event that, for a period of more than 300 days, you (i) maintain a Cash Balance and (ii) fail to participate in a Cash Game, the Company reserves the right to forfeit with the entire amount in the Chips Account as it deems fit. Further the Company shall refund the entire amount in the Winnings and Bonus Account (lying more than 300 days) to your bank account available with us or in case of non-availability of your bank account details, the Company may require you to provide those details to process the refund. In case of non-submission of bank account details within scheduled time, the Company reserves the right to forfeit the amount in the Winnings and Bonus Account or otherwise deal with such amount as it deems fit. In case of forfeiture, the amount forfeited by the Company shall be considered as Gross amount charged which is inclusive of Service Tax / Goods and Service Tax (GST) as may be applicable. These requirements and provisions may be modified from time to time in accordance with changes to the relevant tax and other laws.

11.3 - The Company is obligated to deduct tax at source ("TDS") in case of Cash Games upon winnings of more than Rs. 10,000/- in a single game tourney, as the case may be. In such cases, winnings shall be credited to your Winnings and Bonus Account after deducting TDS @ 30%. Please note that in accordance with the provisions of Section 6.1 above, you must possess a valid PAN and provide your PAN details and proof thereof immediately upon request, in order to enable us to credit such winnings and allow for Cash Withdrawals in this respect. If you fail to provide valid PAN details within 60 days from the date of completion of game in which your winnings are more than Rs. 10,000/- and subject to TDS deduction, the Company reserves the right to forfeit the winnings of said game after remitting applicable TDS to Government authorities. In case of forfeiture, the amount forfeited by the Company shall be considered as Gross amount charged which is inclusive of Service Tax / Goods and Service Tax (GST) as may be applicable. These requirements and provisions may be modified from time to time in accordance with changes to the relevant tax and other laws.